Orders and Account Management
Track your order, edit or cancel it, and get help with account or coupon issues.
Can I edit or add anything to my order?
Once an order has been placed, you will no longer be able to make changes directly from your account. However, we can still help with the following:. Shipping address or contact details: If you notice an error, please get in touch with us immediately
How do I cancel my order?
We understand plans can change! While you won’t see a cancel option in your confirmation email, you can simply reply to that email and let us know the reason for your cancellation. Orders may only be canceled if they have not yet been completed or de
How do I track my order?
Once your order has been placed and processed, you’ll receive a confirmation email with your order details. This will include your tracking number and a direct link to our tracking page. Simply click the tracking link in your email, or enter your tra
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any note
What if my package gets lost or arrives damaged?
Lost PackagesAt Perth Coffee Exchange, we do everything we can to make sure your order arrives safely and on time. If your package appears to be lost in transit, please contact our customer support team with your order number and any details you may
Having trouble with your account?
Sharing coffee not only spreads the joy, it also earns you Brew Bucks! To manage your subscriptions and rewards, simply:. Log into your account. Click Manage Subscriptions. You’ll see a list of your current subscriptions. Select the one you want to r
How do I use coupon codes/gift cards?
Enjoying a little extra savings is easy! Here’s how:. At checkout, enter your promo code in the “Discount Code or Gift Card” field. Click “Apply” to see your updated total before completing your order. Please note that only one code can be used per o