What if my package gets lost or arrives damaged?Updated 3 months ago

Lost Packages
At Perth Coffee Exchange, we do everything we can to make sure your order arrives safely and on time. If your package appears to be lost in transit, please contact our customer support team with your order number and any details you may have.

If you already have your tracking information, you can also raise an inquiry directly with Australia Post here: Australia Post Support.

Damaged Packages
We understand how disappointing it can be to receive a damaged order. If this happens, please reach out to our customer support team within 48 hours of delivery. Make sure to include your order number and clear photos of the damaged items or packaging.

Once we review your case, we’ll arrange a replacement or provide a refund if necessary.

💡 Need help?
📞 Phone: 0413 929 933
📧 Email: [email protected]
💬 Chat: start a live chat by clicking the lower right corner chat icon