What happens if my package is lost or arrives in a damaged state?Updated 3 months ago

Lost Packages

At Perth Coffee Exchange, we do everything we can to ensure your order arrives safely and on time. If your parcel appears to be lost in transit, please contact our customer support team with your order number and any relevant details.

If you already have your tracking information, you can also lodge an enquiry directly with Australia Post here: Australia Post Support.

Damaged Packages

We understand how disappointing it can be to receive a damaged order. If this occurs, please get in touch with our customer support team within 48 hours of delivery. Be sure to include your order number and clear photos of the damaged items or packaging.

Once we’ve reviewed your case, we’ll arrange a replacement or provide a refund if required.

💡 Need help?
📞 Phone: 0413 929 933
📧 Email: [email protected]
💬 Chat: start a live chat by clicking the lower right corner chat icon